Hartley People Recruitment are delighted to be working with our client in Waterford to recruit a Customer Success Manager to join a growing team. The ideal candidate will own post-sale customer success across enterprise accounts, driving adoption, ROI, and long-term retention through strategic onboarding, data-driven insights, and proactive partnership. This is a full-time permanent role.
Key Responsibilities
- Lead customer onboarding and translate goals into implementation plans
- Ensure platform setup delivers immediate and long-term value
- Monitor usage and performance to drive adoption and ROI
- Deliver insight-led QBRs with senior stakeholders
- Act as trusted advisor across operational and executive levels
- Partner with Product, ProServe, and Support teams to achieve outcomes
- Proactively manage account health and retention
Essential:
- 4+ years in Customer Success, SaaS, Solutions Consulting, or Account Management
- Enterprise B2B customer experience
- Strong technical, data, and commercial acumen
- Excellent stakeholder communication
Desirable:
- Experience in fleet, telematics, logistics, or compliance tech
Key Measures of Success
- Customer ROI and adoption
- High satisfaction and retention
- Effective QBR delivery
- Reduced escalations
What We Offer
- High-impact role with enterprise customers
- Fast-growing, collaborative environment
- Strong career development opportunities
- Hybrid working (4 days on site 1 from home)
- Uncapped commission
For immediate consideration contact Padraig on 051878813 or email your cv to padraig@hartleypeople.com
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