General Manager | Casino and Arcade Venue
Full-Time | Co. Waterford | On-Site
Hartley People Recruitment are recruiting on behalf of a well-established and growing entertainment business. Our client is seeking an experienced General Manager to lead the day-to-day operations of a busy customer-focused venue in Co. Waterford.
This is an exciting opportunity for a commercially minded people manager to take ownership of a well-established operation, leading a team, driving performance, and ensuring an exceptional customer experience.
The successful candidate will play a key role in developing staff, maintaining high operational standards, and contributing to the continued growth and success of the business.
The Role
This is a hands-on management position responsible for overseeing all aspects of the venue’s operation.
You will lead and develop a team, manage daily operations, oversee financial controls, and ensure the venue consistently delivers a welcoming and enjoyable customer experience.
The role would suit an experienced manager from hospitality, retail, leisure, gaming, entertainment, or another fast-paced customer-facing environment.
Key Responsibilities
- Lead, motivate and develop a team of customer-focused employees.
- Recruit, onboard and train new team members.
- Foster a positive culture built on teamwork, accountability and excellent customer service.
- Manage staff rotas and ensure appropriate staffing levels are maintained.
- Take ownership of the day-to-day operations of the venue.
- Maintain exceptional standards of cleanliness, presentation and customer service.
- Ensure compliance with company policies, procedures and health & safety requirements.
- Build strong relationships with customers and create a welcoming environment.
- Handle customer queries and complaints professionally and effectively.
- Oversee daily cash handling, reconciliations and financial controls.
- Monitor business performance and identify opportunities to improve results.
- Manage operational costs in line with agreed budgets.
- Support the implementation of local marketing initiatives and promotional campaigns.
- Work closely with senior management to achieve business objectives.
- Maintain accurate operational and financial records.
Candidate Requirements
- Minimum 2 years’ management experience within hospitality, retail, leisure, entertainment or another customer-facing environment.
- Proven experience leading and developing teams.
- Strong commercial awareness with experience managing budgets, costs and performance targets.
- Excellent communication and interpersonal skills.
- Strong organisational and time management abilities.
- Experience managing cash handling and financial procedures.
- Ability to work effectively in a fast-paced environment.
- A proactive and hands-on management style.
- Strong problem-solving and decision-making skills.
- Competent IT skills including Microsoft Office applications.
- Flexibility to work evenings and weekends as required.
Desirable Experience
- Multi-site or venue management experience.
- Experience within gaming, leisure or entertainment environments.
- Experience implementing promotional campaigns and driving customer engagement.
- Track record of improving operational performance and team development.
What’s on Offer
- Competitive salary and benefits package.
- Comprehensive training and onboarding programme.
- Opportunity to lead an established and successful venue.
- Long-term career progression opportunities within a growing organisation.
- Supportive leadership team and collaborative working environment.
- Autonomy to make a real impact on business performance.
- Stable employer with an excellent reputation and strong growth plans.
How to Apply
If you are interested and meet the above criteria, please apply with your CV to Hannah at Hannah.sullivan@hartleypeople.com.
Hartley People Recruitment operate to the highest ethical standards. We value the trust you place in us and will not forward your CV to any client without your prior consent.
